Support and maintenance
Integral Service
On-site hardware maintenance, carried out by approved professionals, guaranteeing an optimal TCO and protecting the investment.
A single phone number and point of contact receives all the incidents, carrying out an exhaustive follow-up until their resolution.
POS, PC's and Servers maintenance.
We are Retail specialists in the main sectors; Hostelry, Distribution and Specialized Trade.
Depending on the scope of the contract our services include the following points, which allow us to leave the POS or workstation operational in the agreed times:
- On-site incident repair.
- Laboratory repair.
- Replacement and sale of spare parts.
- Software update and installation
- Budget and repair due to vandalism.
- Preventive maintenance (Cleaning, consumables control, etc.).
- Management and inventory of the installed fleet.
Our range of services and the trust from our clients have allowed us to be one of the sector leaders maintaining more than 11,000 venues.
Some of our figures…
+25.000 Points of Sale in Hardware Maintenance
+150.000 Devices in Hardware Maintenance
+12.000 Establishments in Maintenance
Features
- Fixed Assets management (Store Inventory Traceability)
- In progress Projects Integration with Maintenance Service
- Management of S.L.A.'s
- Incident Reporting and Traceability
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